Kaiser Permanente is committed to protecting the privacy of the users of this Web site. We will use and disclose the information you provide us as stated in our Web Site Privacy Statement.
In addition, if you provide health information that identifies who you are (as when health information also includes your name or Social Security number) we will only use and disclose such information as stated in the Notice of Privacy Practices. The Notice of Privacy Practices is different for each of the geographic regions we serve.
Select the Notice of Privacy Practices for your Kaiser Permanente region:
Web Site Privacy Statement
The purpose of this website is to provide information about the Kaiser Permanente Research Bank and to provide an opportunity for members to agree to participate in the program. Our use and disclosure of an individual’s personal information (including health information) is limited as required by state and federal law. We do not sell or rent personal information about visitors to this site or customers who use the site.
This Web site has security measures in place to help protect against the loss, misuse, or alteration of information under our control. Despite these measures, the confidentiality of any communication or material transmitted to or from us via this site by Internet or e-mail cannot be guaranteed. At your discretion, you may contact us at the mailing address or telephone number listed in the “Questions, complaints, and contacts” section at the end of this Privacy Statement.
Revisions to the Privacy Statement
We may revise this Privacy Statement from time to time as we add new features or as laws change that may affect our services. If we make material changes to our Privacy Statement, we will post notice of this on our Web site. Any revised Privacy Statement will apply both to information we already have about you at the time of the change, and any personal information created or received after the change takes effect. We include a version number on this Privacy Statement consisting of the date (year, month, and day) it was last revised. We encourage you to periodically reread this Privacy Statement, to see if there have been any changes to our policies that may affect you.
Web site visitor data
Kaiser Permanente routinely gathers data on Web site activity, such as how many people visit the site, the pages they visit, where they come from, how long they stay on the site, etc. The data is collected on an aggregate, anonymous basis, which means that no personally identifiable information is associated with the data. This data helps us improve site content and overall usage. The information is not shared with other organizations for their independent use.
Collecting and using personal information
Except as disclosed in this Privacy Statement, we do not collect any identifiable information about visitors to this site or our customers who use this site. The policies, sources, and uses of information are outlined in Sections 1 through 13 that follow:
- Web logs
We maintain standard Web logs that record data about all visitors and customers who use this site and we store this information for a while. These logs may contain the Internet domain from which you access the site (such as aol.com, abc.org, etc.); the IP address which is automatically assigned to your computer when you get on the Internet (a static IP address may be identifiable as being connected to you, while a dynamic address is usually not identifiable); the type of browser and operating system you use; the date and time you visited the site; the pages you viewed on the site; the address of the Web site you linked from, if any. If you sign on to this Web site to use its secured features, our Web logs will also contain an individual identifier and show the services you have accessed.
All Web logs are stored securely, and may only be accessed by Kaiser Permanente employees or designees on a need-to-know basis for a specific purpose. Kaiser Permanente uses Web log information to help us design our site, to identify popular features, to resolve user, hardware, and software problems, and to make the site more useful to visitors.
- Internet cookies
We may place Internet “cookies” on the computer hard drives of visitors to this Kaiser Permanente Web site. Information we obtain from cookies helps us to tailor our site to be more helpful and efficient for our visitors. The cookie consists of a unique identifier that does not contain information about you or your health history. We use two types of cookies, “session” cookies and “persistent” cookies.
A session cookie is temporary, and expires after you end a session and close your Web browser. We use session cookies to help customize your experience on our site, maintain your signed-on status as you navigate through our features, and to track your “click path” through our Web pages.
Kaiser Permanente uses a third-party vendor to help us manage some of our e-mail communications with you. While we do supply this vendor with e-mail addresses of those we wish them to contact, your e-mail address is never used for any purpose other than to communicate with you on our behalf. When you click on a link in an e-mail, you may temporarily be redirected through one of the vendor’s servers (although this process will be invisible to you) which will register that you’ve clicked on that link, and have visited our Web site. Kaiser Permanente never shares any information, other than your e-mail address, with our third-party e-mail vendor, which does not share these e-mail addresses with anyone else.
Even if you have given us permission to send e-mails to you, you may revoke that permission at any time by following the “unsubscribe” information at the bottom of the e-mail.
- Messages and transactions
Comments or questions sent to us using e-mail may be shared with shared with Kaiser Permanente research staff who are most able to address your concerns.
We do not knowingly allow Kaiser Permanente members under the age of 13 to create accounts that allow access to the secured features of this site.
We may disclose personal information to any person performing audit, legal, operational, or other services for us. We will use information which does not identify the individual for these activities whenever feasible. Information disclosed to vendors or contractors for operational purposes may not be re-disclosed to others by such a vendor or contractor.
We may disclose personal information when required to do so by a subpoena, court order, or search warrant. We may disclose personal information as we deem it appropriate to protect the safety of an individual or for an investigation related to public safety or to report an activity that appears to be in violation of law. We may disclose personal information to protect the security and reliability of this site and to take precautions against liability.
- Opt outIf a user makes a request to receive information in an ongoing manner through this Web site by providing their e-mail address (for example, requesting a subscription to one of our online publications), a user may make a request to discontinue future mailings. Similarly, if you receive information about a Kaiser Permanente service through e-mail, you may make a request to discontinue receiving similar messages in the future. All such materials sent to you by e-mail will contain information about how to opt out.
Also, if as a member you register to use protected features on our Web site, you may be given an opportunity to receive e-mails about different types of Kaiser Permanente products, services, announcements, and updates. You may change your preferences by selecting the “Change contact information” link under the “Your plan” tab on any of our member pages, and then selecting “Update e-mail profile.”
- Other requests to limit use and disclosure of your personal information
State and federal laws may allow you to request that we limit our uses and disclosures of your personal information for treatment, payment, and health care operations purposes. However, by law, we do not have to agree to your request. It is our statement not to agree to requests for restrictions beyond what is described in the “Opt out” section above.
Questions, complaints, and contacts
If you have any questions about this Privacy Statement, our policies and practices concerning this site, your rights under this statement, and your dealings with the Kaiser Permanente Web site, you can contact Kaiser Permanente by telephone at 844-268-2947 (toll free), by sending a message to ResearchBank@kp.org, or by U.S. mail at the address below:
Kaiser Permanente Research Bank
Kaiser Foundation Research Institute
1800 Harrison St.
Oakland, CA 94612